Bhuvira Rakshati – Vendor Policy & Enforcement Framework

This Vendor Policy (“Policy”) governs the relationship between Bhuvira Rakshati (“Platform”) and all vendors (“Vendors”) listing products on the Platform.

Entity Name: Bhuvira Rakshati
Registered Address: 201, Gali no. 3, Govindpuri, Kalkaji, New Delhi – 110019
Jurisdiction: New Delhi, India

This Policy is aligned with the Consumer Protection Act, 2019, CCPA Greenwashing Guidelines (2024), and ASCI Environmental Claims Guidelines (2024).

1. Platform Model

Zero Commission Model: The Platform does not charge any commission on vendor sales.
Revenue Structure: Vendors may be subject to subscription fees and minimal transaction processing fees.
Payment Flow: Payments are processed via third-party payment gateway (e.g., Cashfree). Funds are received by the Platform and subsequently settled to Vendors.
Invoice Generation: The Platform provides system-generated invoices.

2. Vendor Eligibility & Verification

Only verified vendors are permitted to sell on the Platform.
All vendors undergo mandatory manual verification before onboarding.
Vendors must provide accurate business, identity, and compliance documents.
The Platform reserves the right to reject any vendor without obligation to provide reasons.

3. Product Listing & Content Standards

All product information must be accurate, complete, and truthful.
Misleading, deceptive, or incomplete listings are strictly prohibited.
Product descriptions must clearly disclose materials, ingredients, and sourcing.
Images must accurately represent the product.

4. Vendor Green Claims Policy (Integrated)

All environmental claims must comply with the following:

Claims must be specific, verifiable, and evidence-based
Generic claims like “eco-friendly” or “sustainable” without proof are prohibited
“Organic” claims require valid certification (e.g., India Organic, GOTS)
“Compostable” claims require valid CPCB certification
“Bamboo” textiles must clearly disclose if viscose/rayon
Fake or self-created eco-labels are strictly prohibited

Vendors must disclose environmental trade-offs where applicable.

5. Pricing & Tax Compliance

Vendors are responsible for accurate pricing and applicable taxes.
Vendors must comply with GST and other tax regulations.
The Platform shall not be responsible for vendor tax liabilities.

6. Order Processing & Fulfilment

Logistics may operate under a hybrid model (vendor-managed or platform-assisted).
Vendors must process orders within specified timelines.
Delays must be communicated promptly.

7. Returns, Refunds & Customer Experience

Vendors are responsible for approving refunds in accordance with Platform policies.
Vendors must adhere to return and refund timelines.
Poor customer experience may result in penalties.

8. Vendor Performance Standards

Maintain product quality and consistency
Ensure timely order fulfilment
Maintain high customer satisfaction
Respond promptly to platform communications

9. Transparency & Sustainability Disclosure

Full material and ingredient disclosure is mandatory
Packaging and end-of-life details must be provided
Environmental limitations must be disclosed

10. Enforcement & Penalty System

Violation levels and actions:

Minor Violation: Warning + mandatory correction
Repeated Violation: Product listing suspension
Serious Misrepresentation: Permanent vendor removal
Fraud / Fake Certification: Legal action may be initiated

Additional enforcement actions may include:

Product delisting
Vendor suspension
Account termination

11. Platform Rights

Modify or remove misleading content
Request additional documentation
Conduct audits and verification checks
Suspend or terminate vendors

12. Vendor Liability & Indemnity

Vendors are solely responsible for their listings and claims
Vendors shall indemnify the Platform against legal claims arising from misrepresentation

13. Payment Settlement

Payments are processed via third-party gateways
Settlement timelines will be defined by the Platform
The Platform reserves the right to hold payments in case of disputes

14. Intellectual Property

Vendors retain ownership of their brand content
Platform may use content for promotional purposes

15. Platform Authority

The Platform shall have final authority in all disputes, policy interpretation, and enforcement decisions.

16. Termination

Vendors may be terminated for policy violations
Accounts may be suspended pending investigation

17. Data Protection & Privacy (DPDP Act, 2023)

Vendors shall comply with the provisions of the Digital Personal Data Protection Act, 2023.
Vendors must ensure that all customer data accessed through the Platform is used solely for order fulfilment and customer service purposes.
Vendors shall not store, misuse, sell, or share customer data without lawful basis.
Any data breach or unauthorized use must be reported to the Platform immediately.

18. Dispute Resolution Mechanism

All disputes shall be resolved through the following structured mechanism:

Level 1: Platform Grievance Redressal System
Level 2: Mediation between the parties
Final Level: Courts of New Delhi shall have exclusive jurisdiction

The Platform shall retain final authority in matters related to policy interpretation and enforcement.

19. Force Majeure

The Platform shall not be held liable for any delay or failure in performance caused by events beyond its reasonable control, including but not limited to:

Natural disasters
Government actions or restrictions
Technical failures or system outages
Payment gateway disruptions
Logistics or supply chain interruptions

20. Amendments

The Platform reserves the right to modify or update this Policy at any time.

Continued use of the Platform after such changes shall constitute acceptance of the revised terms.

21. Acceptance of Terms

By registering on the Platform, listing products, or continuing to use the services, the Vendor acknowledges that they have read, understood, and agreed to be bound by this Policy.

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